Posted Date : August 22,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-27051
Government authority located in Michigan; USA based organization looking for expert vendor for service and facilities management system.
[A] Budget: Looking for Proposals
[B] Scope of Service:
Vendor needs to provide service and facilities management system for both IT and Facilities (with the ability to incorporate HR and Finance in the future).
- Infrastructure Management is planning to replace its current facilities asset management system, Tririga, with a service management system developed to manage incidents, requests, assets, etc. for both IT and facilities. In doing so, OIM seeks to address several challenges in the
current environment, including but not limited to:
a. The county’s current version of Tririga was heavily customized and customization will be lost if the system is upgraded to a newer version of Tririga.
b. Tririga manages buildings and assets, but does not provide any problem or change management capabilities for IT.
c. Tririga sends emails to customers, but responses are not recorded in the system so no ticket gives a complete picture.
d. OIM would like to follow standard IT service management practices, and Tririga is not made for that purpose.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: October 03,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Image may be NSFW.
Clik here to view.
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-27051
Government authority located in Michigan; USA based organization looking for expert vendor for service and facilities management system.
[A] Budget: Looking for Proposals
[B] Scope of Service:
Vendor needs to provide service and facilities management system for both IT and Facilities (with the ability to incorporate HR and Finance in the future).
- Infrastructure Management is planning to replace its current facilities asset management system, Tririga, with a service management system developed to manage incidents, requests, assets, etc. for both IT and facilities. In doing so, OIM seeks to address several challenges in the
current environment, including but not limited to:
a. The county’s current version of Tririga was heavily customized and customization will be lost if the system is upgraded to a newer version of Tririga.
b. Tririga manages buildings and assets, but does not provide any problem or change management capabilities for IT.
c. Tririga sends emails to customers, but responses are not recorded in the system so no ticket gives a complete picture.
d. OIM would like to follow standard IT service management practices, and Tririga is not made for that purpose.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: October 03,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Image may be NSFW.
Clik here to view.
