Posted Date : September 16,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : MRB-13913
Government authority located in Michigan; USA based organization looking for expert vendor for utilities outreach and engagement support service.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide utilities outreach and engagement support service for drinking water, sanitary sewer and stormwater.
- The Utilities manage the supply, treatment, distribution, collection and conveyance below and above ground to provide Ann Arbor residents and customers with high quality water services and excellent customer service.
1) Outreach planning
a) Conduct a kick-off meeting with the Utilities Team (deliverable)
b) Convert the current Stormwater Outreach and Marketing Plan into a phased action plan. Metrics of success and reporting (deliverable) must include:
i) number of customers engaged for each activity
ii) expected time for implementation of each activity
iii) anticipated resources for each activity
iv) stakeholders and community groups to be engaged
c) A further refined Outreach Tactical Guide on the best way to reach/interact with various groups/people/interests. This would also emphasize underserved customers.
i) This effort may include:
(1) Identifying leadership
(2) Maintaining current contact information (deliverable)
(3) Provide outreach strategy for reaching each customer
2) Outreach coordination
a) Upon the completion of the Outreach Tactical Guide, the Consultant will coordinate with subject matter experts on a monthly basis to review progress (deliverable)
3) Community engagement/planning/activities/events
a) Identify, plan and execute (deliverable) events to promote Stormwater and/or Utilities as appropriate. This may include community presentations, tabling at events, coordinating events, and any events deemed necessary to garner community support and press coverage.
b) Conduct direct outreach to Customers at events and/or meetings.
c) Plan and attend already scheduled community events, or evaluate the return on investment for new events that may yield additional benefits for some or all Utilities.
d) Provide logistical support and coordinate the transport of collateral materials on-site.
e) Identify any additional resources for outreach events and determine feasibility.
f) Coordinate and schedule staff, volunteers, and staff expertise most appropriate to be at events.
g) Conduct direct outreach to leaders of key community groups to promote the Stormwater/Utilities objectives when approved by City Staff.
4) Messaging
a) Working with existing Stormwater Outreach and Marketing Plan and staff to develop messages and materials that speak to groups or individuals interests to garner understanding and support for Ann Arbor’s Utilities system.
b) Schedule and coordinate with the Communication specialists on social media posts and send proposed content.
5) Additional Services and Conditions
a) Monthly scheduled in-person progress meetings with metrics available for review (Deliverable)
b) Maintenance of a shared file source with materials/collateral developed
c) One primary point of contact between the Consultant and the City
d) In general, any marketing and outreach services related to Utilities that are identified as necessary during the course of the project, but are not included in the scope of work listed above, may be considered to be additional services. Any additional services identified shall be negotiated with the Consultant.
e) All work performed must comply with City Communications Policies. All communications must meet the Americans with Disabilities Act requirements. This can include providing alternate formats such as Braille, audio tape, or diskettes of materials that include tags and alt text.
(2) A pre proposal meeting will be held on October 9, 2019.
(3) All question must be submitted no later than October 16, 2019.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Onsite.
Budget :
Deadline to Submit Proposals: November 01,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : MRB-13913
Government authority located in Michigan; USA based organization looking for expert vendor for utilities outreach and engagement support service.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide utilities outreach and engagement support service for drinking water, sanitary sewer and stormwater.
- The Utilities manage the supply, treatment, distribution, collection and conveyance below and above ground to provide Ann Arbor residents and customers with high quality water services and excellent customer service.
1) Outreach planning
a) Conduct a kick-off meeting with the Utilities Team (deliverable)
b) Convert the current Stormwater Outreach and Marketing Plan into a phased action plan. Metrics of success and reporting (deliverable) must include:
i) number of customers engaged for each activity
ii) expected time for implementation of each activity
iii) anticipated resources for each activity
iv) stakeholders and community groups to be engaged
c) A further refined Outreach Tactical Guide on the best way to reach/interact with various groups/people/interests. This would also emphasize underserved customers.
i) This effort may include:
(1) Identifying leadership
(2) Maintaining current contact information (deliverable)
(3) Provide outreach strategy for reaching each customer
2) Outreach coordination
a) Upon the completion of the Outreach Tactical Guide, the Consultant will coordinate with subject matter experts on a monthly basis to review progress (deliverable)
3) Community engagement/planning/activities/events
a) Identify, plan and execute (deliverable) events to promote Stormwater and/or Utilities as appropriate. This may include community presentations, tabling at events, coordinating events, and any events deemed necessary to garner community support and press coverage.
b) Conduct direct outreach to Customers at events and/or meetings.
c) Plan and attend already scheduled community events, or evaluate the return on investment for new events that may yield additional benefits for some or all Utilities.
d) Provide logistical support and coordinate the transport of collateral materials on-site.
e) Identify any additional resources for outreach events and determine feasibility.
f) Coordinate and schedule staff, volunteers, and staff expertise most appropriate to be at events.
g) Conduct direct outreach to leaders of key community groups to promote the Stormwater/Utilities objectives when approved by City Staff.
4) Messaging
a) Working with existing Stormwater Outreach and Marketing Plan and staff to develop messages and materials that speak to groups or individuals interests to garner understanding and support for Ann Arbor’s Utilities system.
b) Schedule and coordinate with the Communication specialists on social media posts and send proposed content.
5) Additional Services and Conditions
a) Monthly scheduled in-person progress meetings with metrics available for review (Deliverable)
b) Maintenance of a shared file source with materials/collateral developed
c) One primary point of contact between the Consultant and the City
d) In general, any marketing and outreach services related to Utilities that are identified as necessary during the course of the project, but are not included in the scope of work listed above, may be considered to be additional services. Any additional services identified shall be negotiated with the Consultant.
e) All work performed must comply with City Communications Policies. All communications must meet the Americans with Disabilities Act requirements. This can include providing alternate formats such as Braille, audio tape, or diskettes of materials that include tags and alt text.
(2) A pre proposal meeting will be held on October 9, 2019.
(3) All question must be submitted no later than October 16, 2019.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Onsite.
Budget :
Deadline to Submit Proposals: November 01,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$