Posted Date : August 26,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-2106
Government Authority located in Detroit, Michigan; USA based organization looking for expert vendor for information technology service management tool.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide information technology service management tool to help improve the quality of information technology services and enhance relationships with end users through education and implementation of service management using technology to facilitate a set of process-based best practices to the government authority located in Detroit, Mi.
- Provider of a software-as-a-service solution to improve the efficiency and effectiveness of the it service delivery and it group operations
- Creating opportunities for expanded use to include additional business areas such as finance, asset management strategic organization, organizational development, etc supporting enterprise service management
- Providing configurable workflows either prebuilt or customizable for every interaction
- Provide a cloud-based solution which integrates with android and apple applications for mobile devices and allows for user-friendly self-service capabilities
- Ability to manage authorization of the tool based on team roles
- Ability to manage service requests and incidents for agency areas, groups and teams
- Ability to create, submit and manage incidents and service requests
- Provide in-solution messaging.
(2) A mandatory pre-proposal meeting will be held on September 9, 2019.
(3) All questions must be submitted no later than September 13, 2019.
(4) The term of the contract will be three years.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: September 27,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Image may be NSFW.
Clik here to view.
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-2106
Government Authority located in Detroit, Michigan; USA based organization looking for expert vendor for information technology service management tool.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide information technology service management tool to help improve the quality of information technology services and enhance relationships with end users through education and implementation of service management using technology to facilitate a set of process-based best practices to the government authority located in Detroit, Mi.
- Provider of a software-as-a-service solution to improve the efficiency and effectiveness of the it service delivery and it group operations
- Creating opportunities for expanded use to include additional business areas such as finance, asset management strategic organization, organizational development, etc supporting enterprise service management
- Providing configurable workflows either prebuilt or customizable for every interaction
- Provide a cloud-based solution which integrates with android and apple applications for mobile devices and allows for user-friendly self-service capabilities
- Ability to manage authorization of the tool based on team roles
- Ability to manage service requests and incidents for agency areas, groups and teams
- Ability to create, submit and manage incidents and service requests
- Provide in-solution messaging.
(2) A mandatory pre-proposal meeting will be held on September 9, 2019.
(3) All questions must be submitted no later than September 13, 2019.
(4) The term of the contract will be three years.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: September 27,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Image may be NSFW.
Clik here to view.
