Posted Date : September 26,2018
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-18991
Government Authority located in Michigan; USA based organization looking for expert vendor for online chat customer support software and system.
[A] Budget: Looking for proposal
[B] Scope of Service:
Vendor needs to provide online chat customer support software and system that include customized set-up, each agent shall have their own login, language translation, real-time analytics like campaign tracking, monitor agent activity, quantity engaged, quantity abandoned, quantity satisfied/dissatisfied, visitor behaviour, visitor chat history, visitor geographical location, visitor wait time, screen and document sharing and vendor support needed during office hours for setup, training, reporting, troubleshooting.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: October 10,2018
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-18991
Government Authority located in Michigan; USA based organization looking for expert vendor for online chat customer support software and system.
[A] Budget: Looking for proposal
[B] Scope of Service:
Vendor needs to provide online chat customer support software and system that include customized set-up, each agent shall have their own login, language translation, real-time analytics like campaign tracking, monitor agent activity, quantity engaged, quantity abandoned, quantity satisfied/dissatisfied, visitor behaviour, visitor chat history, visitor geographical location, visitor wait time, screen and document sharing and vendor support needed during office hours for setup, training, reporting, troubleshooting.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: October 10,2018
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$