(1) Vendor needs to provide 911 call taking system.– Mature 911 call taking system that will enable the effective and efficient operation of the agency.– Agency receives 14,993 911 calls and 36,667 administrative calls each year– Provide all services including, but not limited to, installation, implementation, training, technical support, and ongoing maintenance for the agency to enter into and maintain full use of the system.– System must support full call answering and supervisor call answering/monitoring functionality on fixed as well as mobile call taking positions that are compact and portable.– Mapping solution must be displayed on a separate monitor or in a browser on the 9–1–1 call handling application.– System must be designed to be easy to use and easy to administer at all application levels– Acquisition and implementation of a new 911 Call–Taking System– Deliver a 911 Call–Taking System on time and within budget– Establish a NG9–1–1 call taking system(2) A mandatory site visit and pre–proposal meeting will be held on May 1, 2025.(3) All questions must be submitted no later than May 12, 2025.(4) The contract period will be for one year.
↧
