Posted Date : April 01,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : CC-1387
Government Authority located in Michigan; USA based organization looking for expert vendor for answering, help desk and elevator service.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide answering, help desk and elevator service that will support the help desk/call centre needs for twenty-four hours a day; seven days a week from 8:00 A.M to 5:00 P.M.
- The vendor will answer Approximately 150 calls/month, 37 calls/week., the customer will be offered an option to press a key on their phone to talk with a representative.
- provide 24 hours per day 7 day per week monitoring on fire, elevators and security alarms transmitted to the central station and provide appropriate dispatch response to the alarm.
- Maintain call down lists for each facility and perform call downs on receipt of the alarm.
(2) Contract period will be for three years.
[C] Eligibility:
- Onshore (Canada Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: April 25,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 9 US$
Image may be NSFW.
Clik here to view.
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : CC-1387
Government Authority located in Michigan; USA based organization looking for expert vendor for answering, help desk and elevator service.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide answering, help desk and elevator service that will support the help desk/call centre needs for twenty-four hours a day; seven days a week from 8:00 A.M to 5:00 P.M.
- The vendor will answer Approximately 150 calls/month, 37 calls/week., the customer will be offered an option to press a key on their phone to talk with a representative.
- provide 24 hours per day 7 day per week monitoring on fire, elevators and security alarms transmitted to the central station and provide appropriate dispatch response to the alarm.
- Maintain call down lists for each facility and perform call downs on receipt of the alarm.
(2) Contract period will be for three years.
[C] Eligibility:
- Onshore (Canada Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: April 25,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 9 US$
Image may be NSFW.
Clik here to view.
