Posted Date : May 23,2018
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : CC-1177
Government Authority located in Michigan; USA based organization looking for call center services and software solution.
[A] Budget: Looking for proposal
[B] Scope of Service:
Vendor needs to provide call center services and software solution that will enable DESC to start and operate an inbound and outbound call-center, as well as provide a training platform for call-center training.
- Call-center software should integrate telephone (voice), email, chat and SMS if possible and social media.
- Provide a talking script for call center outbound-call operators, allow metrics tracking on outbound call volume, time-on-call, miss-rates, facilitate inbound calls by accepting calls from our inbound call number(s), with talking scripts or workflows, track inbound-call resolution, time-to-resolution, and other metrics, allow call control: hold, mute, conference, transfer and hang up, allow call-barging, whisper-coaching, and supervisory monitoring, facilitate multi-modal-media interaction, e.g. social media, email, chat and telephony and real-time and historical reporting of metrics.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: June 04,2018
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 9 US$
Image may be NSFW.
Clik here to view.
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : CC-1177
Government Authority located in Michigan; USA based organization looking for call center services and software solution.
[A] Budget: Looking for proposal
[B] Scope of Service:
Vendor needs to provide call center services and software solution that will enable DESC to start and operate an inbound and outbound call-center, as well as provide a training platform for call-center training.
- Call-center software should integrate telephone (voice), email, chat and SMS if possible and social media.
- Provide a talking script for call center outbound-call operators, allow metrics tracking on outbound call volume, time-on-call, miss-rates, facilitate inbound calls by accepting calls from our inbound call number(s), with talking scripts or workflows, track inbound-call resolution, time-to-resolution, and other metrics, allow call control: hold, mute, conference, transfer and hang up, allow call-barging, whisper-coaching, and supervisory monitoring, facilitate multi-modal-media interaction, e.g. social media, email, chat and telephony and real-time and historical reporting of metrics.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: June 04,2018
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 9 US$
Image may be NSFW.
Clik here to view.
